Utown takes our responsibility to every user's privacy seriously. This document clearly outlines the types of information we collect, how it is used, who can access it, and your rights as the owner of that data.
Utown ("we", "Platform", "utown.vu") is committed to protecting the privacy and security of the personal data of every individual using our platform. This Privacy Policy outlines our practices for collecting, using, storing, and protecting information, in accordance with internationally recognised data protection principles.
This policy applies to all users who access the utown platform via the official website or mobile app, including visitors without an account, registered members, and any individual who interacts with our platform in any way.
By registering an account or continuing to use the utown platform, you acknowledge that you have read and understood this privacy policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
Utown collects information necessary to provide a safe, compliant, and quality service. We categorise the information collected into three main categories:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, ID number, date of birth | Account verification (KYC) |
| Contact | Email, phone number | Communications & notifications |
| Financial | Bank account number, e-Wallet | Transaction processing |
| Technical | IP, device, browser | Security & fraud detection |
| Usage | Games played, sessions | Platform improvement |
Utown uses collected data solely for legitimate and necessary purposes in the operation of the platform. The following are the primary purposes for which your data is used:
Utown does not sell, rent, or trade your personal data to third parties for their own commercial purposes. However, there are specific circumstances where your information may be shared with other parties:
Utown implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable measures to protect your data, no system is entirely risk-free. In the event of any data breach affecting your personal information, utown will notify you within a reasonable timeframe and take immediate remedial action.
Utown uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how the platform is used. The following are the types of cookies we use:
These cookies are required for core platform functions such as maintaining your login session, remembering language preferences and securing transactions. Without them, the platform will not function properly.
These cookies help us understand how users interact with the platform — which pages are visited most, where users encounter issues and how to improve the overall experience. Data collected is in aggregate form and cannot be used to identify any individual.
These cookies allow the platform to remember your preferences such as display settings, favourite games and preferred language to deliver a more personalised experience.
You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect platform functionality and your gaming experience.
Utown retains your personal data only for as long as necessary for the purposes stated in this policy, or for as long as required by applicable law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Service management |
| Financial transaction records | 7 years after transaction | AML & tax requirements |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Support communication logs | 3 years | Dispute references |
| Technical log data | 12 months | Security & debugging |
| Cookie data | Sessions up to 12 months | Platform functions & analytics |
Upon expiry of the retention period, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
As a utown platform user, you have the following rights regarding your personal data. All requests can be submitted through the utown customer support team:
You have the right to know what personal data we hold about you and to obtain a copy of it.
You have the right to request correction of inaccurate or incomplete data.
You may request deletion of your data, subject to applicable legal data retention obligations.
You may request that we restrict the processing of your data under certain circumstances.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
The utown platform is strictly for individuals aged 18 and above. We do not intentionally collect or store personal data from individuals under the age of 18.
Should we discover that we have unintentionally collected personal data from an individual under the age of 18, we will take immediate action to delete that data and close the relevant account.
If you believe we may hold data from a minor without proper consent, please contact our support team immediately so that corrective action can be taken as quickly as possible.
Utown reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology, or our business practices. Whenever amendments are made, the "Updated" date at the top of this document will be revised to reflect the latest changes.
For amendments considered material — such as changes to how we use or share your data — we will notify you via an in-platform notification or email to your registered address at least 14 days before the amendment takes effect.
Your continued use of the utown platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we manage your data.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the utown Data Protection Officer (DPO) team through the following channels:
We encourage you to contact us first before filing a complaint with a regulatory body. Most privacy-related issues can be resolved directly and more quickly through our support channels.
Your privacy is more than a document — it is a daily practice we uphold at every level of platform operations.
Every byte of data moving between your device and utown servers is protected by 256-bit SSL encryption. No third party can intercept or read your information in transit.
Only utown staff with a clear business need are permitted to access user data. Every access is logged and monitored — no room for internal misuse.
Utown's security systems are regularly tested by independent cybersecurity experts through penetration testing and code audits. Audit findings are used for continuous improvement.
Your personal data is never sold, rented, or traded to any third party for their marketing or commercial purposes. Your data remains yours.
In the event of any security incident affecting your data, utown will notify you promptly and take remedial action as quickly as possible.
You have full control over your data — from updating information and requesting a data copy to submitting a deletion request. Everything can be done directly from your account.
With multi-layered security and a transparent privacy policy, you can play with peace of mind knowing your personal data will not be misused. Join over 500,000 members who already trust utown.
For users aged 18 and above only. Gamble responsibly.